ARENA PLATFORM LTD: Privacy Policy

This privacy policy tells you what to expect us to do with your personal information.

Contact details

Post

86-90 Paul Street, London, EC2A 4NE, GB

Email

contact@joinarena.co.uk

What information we collect, use, and why

Products and Services

We collect or use the following information to provide and improve products and services for clients:

Names and contact details
Addresses
Gender
Date of birth
Payment details (including card or bank information for transfers and direct debits)
Transaction data (including details about payments to and from you and details of products and services you have purchased)

Client or Customer Accounts

We collect or use the following personal information for the operation of client or customer accounts:

Names and contact details
Addresses
Purchase or service history
Account information, including registration details
Information used for security purposes
Marketing preferences
Device IDs

Marketing Purposes

We collect or use the following personal information for information updates or marketing purposes:

Names and contact details
Addresses
Profile information

Legal Requirements

We collect or use the following personal information to comply with legal requirements:

Name
Contact information
Identification documents
Client account information
Any other personal information required to comply with legal obligations

Queries, Complaints or Claims

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Payment details
Account information
Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Your Rights

Right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

Our lawful bases for the collection and use of your data

For products and services:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object.

For client or customer accounts:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object.

For marketing purposes:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object.

For legal requirements:

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

For queries, complaints or claims:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object.

Where we get personal information from

Directly from you

How long we keep information

Your information is securely stored.

We keep the information you provide indefinitely. We will dispose your information upon request.

Who we share information with

Data processors

AWS

This data processor does the following activities for us: Securely store records.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 15 January 2025